IdentityIQ’s mission is to provide peace of mind to people at different stages of their financial lifecycle and to inform, protect, alert and assist customers in the event of identity theft or credit report issues. They educate, offer product combinations in different price ranges, provide unlimited online service, and work with customers to help fix identity and credit problems.
What We Like
We found that the business has a greater longevity (6 years) than several of the other identity theft protection agencies and continues to make add-ons in an attempt to keep up with some of the larger players in the industry like LifeLock.
We like that they offer 4 different protection plans to potential subscribers based on their needs:
- Identity IQ Protect Plan: $6.99
- Identity IQ Protect Plus Plan: $15.99
- Identity IQ Protect Pro: $19.99
- Identity IQ Protect Max: $29.99
All plans offer credit bureau daily credit monitoring alerts, opt-out services, dispute assistance, ID theft insurance underwritten by AIG ($25,000 for Protect and Protect Plus), credit score tracker, an ID fraud restoration specialist, and fraud alert assistance.
The 2 higher priced plans offer monthly and quarterly credit report and scores, $1,000,000 ID theft insurance, checking account reports, a lost wallet form and assistance, and a credit score simulator.
We really love the opt-out IQ feature that removes subscribers from consumer databases, restricts telemarketers from calling, and prohibits direct mail and unsolicited credit card offers to be sent; which are big risks in the field of identity theft.
What We Don’t Like
In a competitive market, IdentityIQ isn’t blazing any trails in the identity theft protection arena. They offer basic monitoring services that alert an individual if something doesn’t look right on their credit report, but they aren’t proactive to avoid suspicious activity. A more sophisticated technology will provide safeguards to minimize risk of ID theft targeting. While the credit report monitoring as identity protection route is a good place to start, it’s not a comprehensive strategy for personal protection.
Another big concern we have is that IdentityIQ has a F BBB rating and they are not BBB Accredited. There were 11 complaints filed in the last three years — 8 billing issues and 3 problems with product/service.
In addition, the 7-day free trial is somewhat ambiguous. In an attempt to preauthorize the monthly fee before receiving the free trial, IdentityIQ will run the card you provide. If it happens to be a debit card, the funds will become unavailable to the potential subscriber during the free trial and then it could take up to a week to have the money returned to the account if cancelled.
The Bottom Line
If you’re looking for the most basic protection, their Identity IQ Protect Plan might be a good option for you. But if you’re looking to invest in the safety of your personal information, their higher priced packages don’t compare to some of the bigger players.
How IdentityIQ Works
IdentityIQ identity protection services include a three-layered approach — Know, Watch, Plan.
IdentityIQ has a team of experts that help subscribers understand the things that impact credit and identity. They provide access to several data sources and assist in education of how that data may affect a person.
For $15.99, subscribers will get a monthly credit report and score from one credit bureau (Experian). For $29.99/month, they will provide a quarterly credit report from the three credit agencies and monitor that report.
On a daily basis, we get asked for personal information — when we apply for credit, register for an event or website, fill out paperwork at appointments, and enroll in classes. So what happens to that information we have provided? Where does it go? Who sees it? And who has access to the sensitive information that could easily be pieced together to steal your identity?
Upon understanding of how data is dispersed, tracked and viewed, IdentityIQ harnesses the power of their resources to inform, protect, alert and assist subscribers in the event of credit report problems or identity theft. IdentityIQ provides credit monitoring services for purchase protection and identity protection.
Daily credit report monitoring and alerts are available on all plans, while checking account for abnormal activity and alerts reports are offered for upgraded plans.
The features and services offered by IdentityIQ help subscribers plan for the future and offer financial peace of mind.
IdentityIQ provides a Lost Wallet Form in order to list the contents of your wallet when necessary. AIG-issued theft insurance covers $25,000 for the Protect and Protect Plus plans and $1,000,000 coverage for the Protect Pro and Protect Max plans. This insurance covers losses incurred due to identity theft including lost wages, losses due to unauthorized electronic funds transfers, and fees and legal expenses. They offer a Fraud Restoration Specialist to help all subscribers in any time of need.
Plan ahead with IdentityIQ’s credit score simulator and other tools.
IdentityIQ Plans & Pricing
In the six years IdentityIQ has been monitoring credit, their protection plans have evolved to fit the needs of their customer. Here is a quick breakdown of each IdentityIQ plan:
IdentityIQ Protect Plan
- 1 Bureau Daily Credit Monitoring and Alerts
- Discounted Additional Reports and Scores
- One Call Dispute Assistance
- ID Theft Insurance ($25,000 underwritten by AIG – not available to residents of New York)
- Credit Score Tracker
- ID Fraud Restoration Specialist
- Opt-out IQ (Junk Mail/Do Not Call List)
- IQ Center
- Regular Price: $6.99/month
IdentityIQ Protect Plus Plan
- Everything included in Protect Plan
- 1 Bureau Credit Report & Score monthly
- Checking Account Report
- Lost Wallet Form & Assistance
- Regular Price: $15.99/month
IdentityIQ Protect Pro Plan
- Everything included in Protect Plus Plan
- ID Theft Insurance ($1,000,000 underwritten by AIG – not available to residents of New York)
- Credit Score Simulator
- Regular Price: $19.99/month
IdentityIQ Protect Max Plan
- Everything included in Protect Pro Plan
- 3 Bureau Credit Report & Scores quarterly (instead of 1 monthly)
- Regular Price: $29.99/month
IdentityIQ Customer Service
As a subscriber of any IdentityIQ plan or anyone interested in becoming a member, you have access to customer support Monday through Friday, 8:30 a.m. to 5:00 p.m. CST.
If for any reason, a customer is not satisfied with the service, they can discontinue their monitoring membership at any time by calling the customer service department.
General Support: 1-877-875-IDIQ (4347)
Member Services: Access Via Website
IdentityIQ Information & History
IdentityIQ is headquartered in Henderson, NV and was founded in 2009.
President: Mikol Sesker
Customer Service Contact: Dan Shore
Alternate Business Name: Identity Intelligent Group, LLC
Latest IdentityIQ Reviews
Vernon L.'s review of IdentityIQ
to many monthly payments
Jerry M.'s review of IdentityIQ
This company is a complete RIP-OFF. DO NOT DO BUSINESS WITH THEM. They lock you into recurring payments. Then cannot backdate cancellations. You have to call back when it’s about to expire, or you will be charged another month. If you choose to cancel immediately, you are still charged but will not be able to use the services for the rest of the month.
Steven's review of IdentityIQ
horrible.. they just keep taking my money and wont let me cancel unless I’m able to call them, and I cant call them because I don’t have a phone.
Sadie's review of IdentityIQ
I have been using this service for years and think it’s great, not sure what other reviewers are complaining about! They provide me with fast credit monitoring and easy access to my credit reports and scores. Anytime something changes on my credit report, I am immediately notified by email. Customer service has been great, always friendly and helpful.
Mark G.'s review of IdentityIQ
Excellent customer service! So glad to have a company behind me with such compassionate and empathetic employees!
L.C.'s review of IdentityIQ
I’ve had Identity IQ for several years now and have never encounter a problem with my reports. The website is user friendly, it splits the information in tabs for better understanding of what it is that we are looking for and it tells you how many days left you have until your next refresh date. This is one site I would recommend without thinking twice.
Jason M.'s review of IdentityIQ
I like the website, easy to use and I get my scores and reports updated each month. They seem legitimate to me. I called customer service once and they helped me dispute an item on my report. No complaints.
Brigitte T.'s review of IdentityIQ
This company is a scam. They made it difficult to cancel my membership by having to call them.
Then instead of honoring the 8 days left I had on my account, she told me to call back to cancel in 8 days. Which of course they do because they want you to forget to call so they can charge you.
Credit Karma is free, so I will go with that instead and get the exact same info.
Tmekka P.'s review of IdentityIQ
This company process false scores. I did 2 other companies and my score was not a near a high as identity iq reports.
Chris's review of IdentityIQ
This company is a scam, when you try to cancel the service they do everything they can to make it extremely difficult….I had to cancel three different times until they actually didn’t charge me…I am disputing the charges with my credit card