Identity Truth Review

Identity Truth’s motto is ‘Faster Than Fraud’ which is a bold statement, considering how crafty criminals can be. They offer credit monitoring through CSID’s services (learn more at our CSID Review). They offer a variety of features to different businesses, and allows companies to have the option of creating their own suite of features that will be unique to their brand. CSID has built their own tools with the latest technology available, and it’s given them an edge in the industry. They offer credit monitoring, fraud alerts and risk assessment. While they do offer protection to consumers directly, they have built out their platforms so other companies can easily take advantage of their customizable software. They state they service 80 percent of the retail identity protection industry. However, they’re still a work in progress as they struggle to catch up to their more well-known counterparts such as LifeLock and Identity Truth appears to have been absorbed by or otherwise discontinued their services.

What We Like

Identity Truth has tried to tailor their approach to different people, which is a sign of an efficient strategy. Different income levels, protection measures, lifestyles and locations can spell out very different identity theft risk from one person to the next. Why employ (and pay for) fancy features that you’re extraordinarily unlikely to need? Certainly it’s always better to be more prepared than less, but that doesn’t mean you have to break the bank to do so.  Between credit monitoring, fraud alerts and reporting, it provides basic coverage for the average consumer.

What We Don’t Like

It’s difficult to understand exactly what’s going on with this service. It appears that they are allowing people to sign up through the website with an Enroll Now button, but the link within the button only takes you to CSID’s website. If you visit a different website for Identity Truth, it redirects you to this page. Every link and page is slightly different, making it difficult to understand what’s really being offered. It does state on one of the websites that Identity Truth is now CSID, but doesn’t explain further or include any additional information. There were also complaints of this company providing very poor customer service with its staff unsure of exactly what the services were. The entire point of white labeling is to provide better support and more relevant plans to consumers they couldn’t find at the original company that made the products. Instead it looks like they just frustrated and exhausted their user base when they had questions or problems. There is no pricing information for Identity Truth’s services, only for the parent company and it seems unlikely they’ll ever bring back the services for new customers. Those signed up for it initially can still log in and access their reporting tools.

The Bottom Line

We cannot recommend Identity Truth based on the information provided, and we wouldn’t recommend going through their page to sign up for CSID either. There’s not enough information on either page. Should you choose CSID for your identity protection then contact them directly for best results and more in-depth explanations.