Frontier Secure Review
Frontier Secure is a branch of Frontier Communications, a company that has offered telecommunications to millions of customers for decades. Frontier Secure identity protection offers security products to protect customers and their computers from digital attacks. With an a la carte menu of services along with bundle options, Frontier Secure and F-Secure protects customers and their computers for a low price that they can mix-and-match.
Frontier Secure’s expanding portfolio offers cloud-based content, identity, computer and device protection, computer security and expert tech support 24/7 through a variety of plan options.
What We Like
Unlike many identity theft providers, Frontier Secure offers antivirus software operated by F-Secure that includes firewall protection, phishing and fraud protection, parental controls, detection and elimination of viruses, spyware, protection against dangerous downloads and site authentication. F-Secure is considered one of the best antivirus software programs by many of the top-rated reviewers and has won many awards.
We also like the a la carte menu of services Frontier Secure offers. So you aren’t required to pay for something you don’t want or need.
Additionally, we like that Frontier Communications is a leader in telecommunications with $6 billion in annual sales and that they employ 14,000 employees that are exclusively based in the U.S. We also like that 11 percent of the workforce is made up of veterans and military spouses.
What We Don’t Like
In the event a customer falls victim to identity theft, there is no protection insurance for reimbursement of fees associated with the theft or cleanup.
We aren’t thrilled that there is only one identity protection plan, however it does offer some of the necessary ingredients to a plan and with other products available to add, customers can piece together a nice plan that caters to their needs.
The Bottom Line
With competitive pricing, a variety of protection options and bundles and antivirus software, Frontier Secure could be a solid choice for identity protection and computer protection services, even though it’s relatively new to the industry. With U.S.-based tech support and a bevy of digital living solutions, Frontier Secure is a high-performance tech support. But with missing identity insurance and some unfavorable reviews (Frontier Communications), we recommend keeping abreast of their reputation and their BBB rating.
How Frontier Secure Works
Frontier Secure keeps you and all the technology in your digital world supported, connected and protected. They offer identity protection, computer security, ability to connect anywhere, device protection, home connection through Nest and HD video and premium tech support.
You’re never on your own. Technology experts are available to answer questions and offer education. The U.S.-based tech support team diagnoses and resolves customer issues anytime 24/7 via chat, text or voice. Frontier Secure offers unlimited computer maintenance and optimization, virus and malware scans, and removal and security checks and updates. They also help with wireless networks, email setup, setup and tutorials for iTunes, LinkedIn, Facebook and Twitter, and general troubleshooting. Also available, wi-fi support for your home.
Have the power to interact with people, places and content you love at home or at work. Frontier Secure’s smart technology keeps you connected no matter where you go with their Content Anywhere plans and Nest Learning Thermostat.
Frontier Secure protects you from the not-so-friendly side to the digital world whether hackers steal your identity, hijack your equipment or overload you with malware and viruses. Thier tagline: There’s only one you – we help keep it that way. Identity protection plan offer multilayered protection, comprehensive fraud assessments, credit monitoring from all three credit bureaus, global ID surveillance, lost wallet protection, SSN monitoring and a certified restoration specialist any time of the day.
Frontier Secure’s Plans & Pricing
- Triple-bureau credit monitoring
- Provides early detection of fraudulent credit activity
- Global ID monitoring
- Social Security Number trace monitoring
- Reports all names, aliases and addresses associated with your SSN
- Lost wallet services
- Provides help 24/7
- Identity theft restoration
- Regular Price: $9.99/mo or $119.88/yr
Premium Technical Support
Get U.S.-based tech support from agents to help with the toughest equipment and software challenges. This plan offers 24/7 unlimited phone support for your laptops, desktops, tablets, and smartphones of any make or model. Customers also receive support on routers, printers, scanners, wireless networks, iTunes and social media. Covers three computers/users.
Regular Price: $12.99/month
Additional Frontier Secure Products
- Computer Security: $5.99/mo
- Personal Device Protection $9.99/mo
- Whole Home Protection $19.99/mo
- SnapPower Guidelight $15.00 one-time fee
- XY Find it Beacon $25.00 one-time fee
- Wi-Fi Range Extender $69.99 one-time fee
- Selfie Stick $15.99 one-time fee
- Malware Removal $69.99 one-time fee
- Wireless Network Setup $79.99 one-time fee
- Wireless Non-Computer Setup $39.99 one-time fee
- Wireless Computer Device Setup $19.99 one-time fee
- Personal Advantage Bundle: $14.99/mo
- Identity Security Bundle: $9.99/mo
- Personal Security Bundle: $9.99/mo
- Personal Security Plus Bundle: $14.99/mo
- Personal Security Ultimate Bundle: $19.99/mo
- Premium Protection Bundle: $24.99/mo
Frontier Secure Customer Service
Frontier Secure offers high performance U.S.-based tech support 24/7/365. They have centers in Florida, New York, Texas and Utah and receive 6.1 million support call annually. They hold a 98% first-call resolution. They tout their success with customer service to come from years of interacting with millions of the Frontier Communications telecommunications and technology customers.
Their tech support agents are carefully selected and trained. This combines with sophisticated metrics that drive each decision and enable them to deliver results. They base their service on three fundamental commitments:
- Foster a culture focused on understanding customers and solving their problems.
- Hire smart empathetic people who deliver highly efficient, high satisfying customer service.
- Provide cross training, empowerment and incentives that create ownership and drive results.
General Support: 1-888-620-3663
Frontier Secure History
Frontier Secure is a business of Frontier Communications, which was incorporated in 1995. This publicly traded telecommunications company has over 3 million customers in 28 states. Annual sales are around $6 billion. With 14,000 U.S.-based employees, 11 percent of their workforce is made up of veterans and military spouses.
See investor.frontier.com for up-to-date investor information for Frontier Communications. NASDAQ: FTR
- F-Secure received Security Award 2015 at the ISP Association Awards
- F-Secure awarded “Excellent Product Award” from Computer Idee.
- F-Secure won the AV-TEST Best Protection award in 2011, 2012, 2013 and 2014
Latest Frontier Secure Reviews on AllSecurityReviews.com
Cindy H.'s review of Frontier Secure
I have been paying for ALL of Frontier’s … Frontier Secure Products for 9 years. It has been a battle every time I needed to use any of the services that I pay for. I have spent hours on the phone getting passed from one department to the next so many times I can;t count. The ONLY REASON I am still with them is because I live in a fairly remote area, where they are the ONLY internet provider. If I had a choice, I would have dumped them at least 5-6 years ago!
I have equipment protection. That did pay off, almost. They TRIED to repair my Mac Book Pro Laptop, and revived it from totally crashed, but it wasn’t back to even half way to what it should have been. Three years later, and paying for the service, I need another repair. It took me three days of being on the phone 2 hours a day until I gave up.
It was like they intended to pass me from one department to the next, to the next, to the next. Every time I had to explain the whole thing, over and over, until I had enough of trying and gave up for the 3rd time over a six month period.
Then after that was finally resolved, ALL of my content in my “Content Anywhere” just disappeared one day. Actually, it was still there, IN THE GARBAGE!
I am a writer, and a website designer. I had A LOT of content! How do you get ALL of your content out of the garbage? ONE FILE AT A TIME! There was over 9 THOUSAND files in the garbage and they do not have a “Select All” option. Do you think that I could get them to fix it? NO! I have put in a dozen requests!
Finally I got a rep. that really seemed to care. He said that he got a hold of the TEAM that could absolutely get this taken care of, and they would call me back within 24 hours, but they never did.
Thank God I also had Google Drive, and One Drive, which have been FREE and they still have my content.
Conclusion … Don’t waist your money! The customer service SUCKS, their internet service is minimal at best, and they do their best to avoid giving you what the other services claim to provide.
Mark K.'s review of Frontier Secure
Someone did something recently (Wells Fargo says they did not and Frontier secure says the same) that now does not work with my WellsFargo online banking. So the Frontier technical service tells me to turn off the banking protection, they are conflicting. Why do I need to pay for this if it does not work with my bank? This is crazy. And Frontiers attitude, the supervisor is that they have not had enough complaints yet. Wow – how many are required, how do they judge unhappy customers, stock price?
Lisa N's review of Frontier Secure
when I signed up for Frontier internet I noticed I was being charged 12.99 a month above what my internet cost was. the bill was for Frontier Secure so I just thought it was a special way of itemizing the bill. I had the service for 3 years and just recently cancelled Frontier internet, assuming that was it. They are still billing me the 12.99 for the frontier secure even though ALL the people Ive spoken to have said the account is closed. No one seems to see that Ive been getting charged the 12.99 at all over the course of 3 years! Im going to just close out my account they are auto charging and they can bite me! Worst company ever! and like a lot of you, I never signed up for anything other than regular internet. Im not sure how they were able to charge me without my consent.
Sheri E.'s review of Frontier Secure
Customer service is non-existent. Very difficult to reach a person. When you do get a person, most likely they do not speak clear English. They read from a script but have no or very limited knowledge of their products.
Duane's review of Frontier Secure
I think these guys are crooks, I never ordered your service and some how you have my credit card number and are charging me every month even after i called 3 month’s ago and you said it would be taken care of and the only thing being taken care of is you stealing from me I’m contacting my attorney…
James E.'s review of Frontier Secure
I use frontier secure for approximately 13 months. I considere it a piece of sh*t. Can never get a straight answer from ANYBODY, and nobody seems to know what the HELL is going on. Good luck getting any kind of refund out of them. I would’ve given them a zero but I didn’t have the option.
Linda B.'s review of Frontier Secure
Started sending me a bill I never signed up for there service. Called to ask who they were and why they thought I owed them. They said because of something in June I have no idea what they are talking about. They are not nor have they ever been my provider.
Dan's review of Frontier Secure
One of the worst companies I’ve ever dealt with. Nothing but problems at a higher than average price. They started charging me for Secure Identity Protection without any authorization. As stated by someone else, this is an entirely unnecessary product meant to milk you of money. I have no computer, no credit cards, and no online presence. I told them that if they didn’t remove the service, I would cancel their service (which I was planning on doing anyway due to their poor customer service, harassing calls to add services, and high fees). They didn’t remove any of the related charges, so I cancelled; just did it a little sooner than I would have otherwise. They’re still trying to bill me, but they won’t get anything (unless they remove the fees).
I would have rated them 0 if that had been an option.
Tammy's review of Frontier Secure
Absolute worst company I’ve EVER been unfortunate to deal with. Nothing but problems for over 2 years. I have been hacked, scammed, taken advantage of, lied to and stolen from. And all if that was also done to me again by someone other than this company and they have never gotten back to me on their “investigation”. Beware!
Eber's review of Frontier Secure
Entirely unnecessary product meant to milk you of money. Numerous better performing Anti virus software exist for free. Basic built in wireless router encryption exists on numerous routers that can be bought inexpensively only once.
Anthony P.'s review of Frontier Secure
I think your CS is by far the worst I’ve ever dealt with. I was on the phone for over 2 hours including being transferred and being put on hold. I have been hung up on 4 times as well as getting the chat ended for NO reason. I would not ever do business with you and will pass the word onto others. I find your company to be at the bottom of the list for CS. Your reps need to find a new job because they certainly stink at what they do.
Gary's review of Frontier Secure
I forgot to give them a rating, like I needed to.