Costco Complete ID Review
Costco Identity Theft Protection is not actually run by Costco. Instead Costco chooses to rebrand services provided by other companies. Previously, Costco used Identity guard to provide their identity theft protection but now use services rebranded from the company CSID who allows different businesses to choose the services they want, and then gives their partner companies the freedom to fully integrate and brand it into a customized product. In this case, Costco has branded their product Complete ID. The features for Costco identity theft protection’s Complete ID include identity monitoring, fraud detection and mitigation as well as insurance and full-service restoration.
What We Like
The services are clear and easy to understand, and focus on both your physical and financial safety. Their alerts let you know when a sex offender is living near you for the sake of your children. It also monitors a variety of areas off the internet for your protection including: Pay Day Loan scams, if your family’s names are being used as well as criminal records. Searches both the public and Dark Web, or the preferred communication method for thieves to sell your information. Also comes with a 1 million dollar insurance policy.
Costco is a trusted brand by many, and can afford to give customers discounts where others can’t while still providing a valuable service that cannot be done on your own. This services is definitely low cost, considering the benefits it provides. It would be extremely difficult for a general consumer to access the Dark Web to ensure their information isn’t out there — and with all the hacks and data breaches, it is likely that at least some information about you can be found there. It also offers full restoration services, which means you’ll get total care if your identity is breached. For all the steps you’ll have to take not to mention the emotions you’ll have when you’ve been violated, this may be a more valuable service then you currently realize. For the protection and insurance you get, this is definitely a cost effective way to get comprehensive identity theft protection.
What We Don’t Like
Costco has to go through a middle man for any problems that may occur. While the process may speed up due to Costco’s relationship with the service provider, it may spell general delays for you when time is of the essence. The good news is that CSID looks to have been quick to respond to complaints and major problems according to the BBB information (where it sports an A+ rating.) It’s also unclear just how quickly the average time is between when something is detected and when someone is alerted.
The Bottom Line
For families and everyday consumers seeking basic protection and who already use Costco on a regular basis, this isn’t a bad way to loop services in with each other. Costco’s reputation is on the line if they can’t make good on any number of their promises, and while that isn’t a guarantee, it’s a good start over unknown brands. It should be noted that it is not recommended package if you need total protection above and beyond industry standards, however it does address and set up defenses for the most common and important threats.
How Costco Complete ID Works
Costco has selected services they feel will be most valuable to their average shopper. Whether they’re providing rental cars, cruise packages or industrial-sized ketchup bottles, they aim to maximize every dollar spent. Here’s what you’ll be getting with your money.
Surveillance: The technology Costco Identity Protection uses works to identify when stolen information is being used online. It trolls through millions of common data points and then sends out alerts when it spots fraud.
Financial Monitoring: Consistently checks credit reports from the 3 main bureaus, and provides you with graphed scores over time so you can see how well you’re keeping up with your financial health. Also, monitors if checking, pay day loan or credit card accounts are opened with your name (or any of your family’s names.)
Non-Financial Monitoring: Thieves are not always trying to get at just your money. From alerting you of criminal activity in your name or of sex offenders that have moved to your area, you have additional support for additional threats beyond financial. It also continuously checks for other types of common fraud (mail, immigration, etc.), so you have more chances to take steps before anything does happen to your financial accounts.
24/7 Customer Support: Because the surveillance system is always working, so are the people who can help. Their specialists will help with answering questions, and assisting with the steps that need to be done if there is an incidence of fraud or even irregularity on your statements and records.
Costco Identity Protection Plans & Pricing
Premium Identity Protection
Costco offers just one plan, but with different pricing for members. The website does a cross comparison between their plan and a ‘typical’ identity package. You’re basically getting the same features minus a few services. For example, Costco’s protection plan won’t notify you if there are large withdrawals or deposits to your checking account. It also doesn’t give you the option to opt out of pre-approved credit card offers, and the plan will only communicate through email (not phone calls or text messages.) According to the website, this plan would be about $30 a month though that seems slightly high based on industry standards. Here’s what you get with their package.
- Credit Monitoring and Updates
- Surveillance (Both Online and Off)
- Website Trolling on the Dark Web
- Full Service Identity Restoration
- Financial Monitoring
- Lost Wallet Assistance
- $1 Million Insurance
- 24/7 Support
- Regular Price: $8.99/mo (for Executive Members)
- Regular Price: $13.99/mo (for Gold Star Members)
- Additional Child Protection: $2.99/mo (Executive Members)
Gold Star Members
- Regular Price: $13.99/mo
- Additional Child Protection: $3.99/mo
Costco ID Protect Member Support
There is currently the following number listed on their host website which is powered by CSID. The support service is described as US-based and around the clock support.
General Support: 1-855-591-0202
Costco Identity Theft Protection Additional Information
Because this their service is really rebranded from another company, there is no history or About Us page. Costco itself opened its first warehouse in 1983 in Seattle, and has become the second largest retailer in the world.
Latest Costco Complete ID Reviews
Nick's review of Costco Complete ID
The hold times are ridiculous
Andrew's review of Costco Complete ID
I would give this service a 1 rating. I’ve tried to call for 5 days straight and waited on hold for over an hour each time. All I need is to unlock my account. I have contacted my Costco Citibank Credit Card to cancel because there is no other way to prevent this service from charging me in the future.
I will not be using any of Costco’s services.
G.L.'s review of Costco Complete ID
I spend 85 minutes in old before I speak with one of customer service
Emily C.'s review of Costco Complete ID
I sat on hold for 3 hours. The man who picked up the phone was not helpful. I would not recomend. I will be canceling my service.
Mary's review of Costco Complete ID
It is a gross misrepresentation to say that they offer full-service restoration. I am a victim of identity theft, and had the misfortune of trying to use their restoration services. My so-called restoration specialist never returns my calls or emails. After i had sent her a voluminous amount of information, I learned that all she can do is help me file an extended fraud alert. She could also get on the phone together with me to sort out the fraudulent charges (so how does that save me time?). It has been over a week and she has yet to file the fraud alert. Then I discover that she went on vacation, and no one else can access her system. Left a message for her supervisor, and her supervisor did not call back. I am going to put the fraud alert on myself. I have spent more time trying to get them to do something that I paid for vs. just doing it myself. Costco needs to get rid of them.
R.J.'s review of Costco Complete ID
Too bad, my credit score does not show, and no one in Complete ID can solve the problem. I cancelled my account.
Gary's review of Costco Complete ID
I found out my identity had been stolen. I enrolled in CompleteID thru Costco on January 7th.
I know for a fact that a new credit card was opened in my name on January 31st. As of Feb 12th I still have not received an alert.
That makes this service pretty much useless if they don’t even do the basic minimums for monitoring credit and letting you know.
Kim's review of Costco Complete ID
We rate them “the WORST”. We signed up & our scores were up to 90 points lower than we usually have. We called & Complete ID said the scores come directly from the 3 bureaus — thankfully we signed up for Equifax.com & the scores were 823 at each bureau compared to 723, 753 & 742. Awful experience for both of us! Just glad they were wrong. Costco should shut down this crappy company.