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Identity Guard Identity Theft Protection 2023 Review

ASR Rating

Expert Review

Created by Intersections Inc., Identity Guard® offers consumers premier identity theft protection solutions that go beyond the basic credit reports, scores* and monitoring. Identity Guard’s innovative solutions help protect your financial information, public records and personal data through a comprehensive suite of protection services built around you and your specific needs. The goal is to keep you safe from criminal activity and its negative effect while giving you financial and personal peace of mind. Identity Guard is a leader in consumer and corporate identity risk management offering unparalleled experience, trusted protection and outstanding service.

What We Like

The benefits that the Premier plan offers outweigh those of competing identity theft protection services. See below for a full list of benefits. They utilize IBM® Watson™ advanced artificial intelligence as a powerful tool for monitoring your data that comes with every Identity Guard protection plan.

The fact that our Identity Guard review unveiled that it’s a product of Intersections Inc. makes it appealing as well. Intersections has been a BBB Accredited business since 1996 and holds an A+ BBB rating.

Identity Guard’s online Resource Center provides consumers with information that help them better understand what identity theft is and offers tips to help protect yourself and your family from becoming a victim. Some topics they cover include:

Not to mention you can cancel your account by logging in on their website rather than having to call like most other providers. We love this too.

What We Don't Like

Identity Guard doesn’t offer medical identity protection or mailing list removal as a service.

Although Intersections Inc. has a stellar BBB rating, there are a number of complaints that have been filed with the BBB in the last 3 years; however each one of the 34 complaints has been resolved and closed. Another positive is that most of the customer complaints we found online had responses from the company, which shows good customer service.

Some of the common customer complaints revolve around billing problems and issues logging into accounts. This could get annoying in your quest for stress-free identity theft protection.

The Bottom Line

With a solid foundation and Intersections Inc.’s proven track record of success, we would trust our identity with Identity Guard. The three packages offered to consumers give well-rounded, varying levels of identity security. The utilization of IBM® Watson™ artificial intelligence helps Identity Guard stand out in our review from most of its competitors.

How Identity Guard Works

Identity Guard’s membership is built on a three-prong system: Monitor, Protect, Recover.


Identity Guard uses IBM® Watson™ artificial intelligence to monitor and processes billions of pieces of information to alert you about potential threats to your identity. The technology monitors your personal and financial information through credit, identity and public record monitoring and delivers prompt, up-to-date alerts via email, text or phone. There is also a mobile app available allowing members to receive alerts while on-the-go.


Identity Guard offers a suite of protection features that help secure personal information and keep it out of the hands of identity thieves:


In the event your identity is stolen, Identity Guard reviews your situation and will get your identity back with their personal recovery assistance. Trusted experts will guide you through the recovery and resolution process. This one-on-one guidance will help cancel credit cards, file a police report and navigate you through the necessary resolution steps to take with lenders. Recovery specialists can also give access to emergency funds and renew accounts.

In addition, Identity Guard offers peace of mind with $1 million identity theft insurance** to cover expenses that result from identity theft.

Identity Guard Plans & Pricing Review

Try any plan for free for the first 30 days+ then pay the discounted monthly price thereafter.

Identity Guard Value

  • IBM Watson® AI
  • Dark Web Monitoring
  • U.S.-based dedicated case manager
  • Risk management score
  • Online identity dashboard
  • Mobile application
  • High-risk transaction alerts
  • Anti-phishing mobile app
  • Safe browsing extension
  • $1 Million ID Insurance**
  • Regular Price: $8.99/mo
  • Promotional Price: $6.67/mo

Identity Guard Total

  • Everything in Identity Guard Value plus:
  • Monthly Credit Score*
  • Address Monitoring
  • 3-Bureau Monitoring
  • Regular Price: $19.99/mo
  • Promotional Price: $13.33/mo

Identity Guard Premier

  • Everything in Identity Guard Total plus:
  • Credit Score* and Report
  • Social Insight Report
  • Bank Account Takeovers
  • Regular Price: $24.99/mo
  • Promotional Price: $16.67/mo

Identity Guard Customer Service

Member services, Credit Education Specialists and Web Support Experts are available to speak to at the following times:

M-F 8am-11pm, EST
Sat 9am-6pm, EST

Customer Service address:
P.O. Bo 222455
Chantilly, VA 20153

For company data breach information call 1-888-283-1725

Cancellation Policy

Customers may cancel at any time, no matter if they enrolled through monthly or annual subscriptions. Monthly subscriptions will not be issued a refund, but the service will continue through the end of the month. Annual subscriptions will be issued a refund for the unused portion of the membership, plus an applicable fee. You will have access to your account for 30 days after cancellation

General Support: 1-800-452-2541 or email customersupport@identityguard.com.

Identity Guard History

The following information relates to Identity Guard’s parent company, Intersections, Inc., which has been a BBB Accredited business since 1996. The business, which is a provider of credit monitoring for several major financial organizations in the U.S., started in 1995. Their clients include CreditAware for American Express card members.

Contact Information:

3901 Stonecroft Blvd.
Chantilly, VA 20151
Phone: 703-488-6100


CEO: Johan Roets

Investor Info

Intersections Inc is a publicly traded company.

Frequently Asked Questions

LifeLock is a leading identity theft protection company, and they’re committed to providing you with an experience you’ll want to tell your friends about. You’re getting protection on their premium plans with personal information monitoring as well as a Million Dollar Protection™ Package††† if you fall victim to identity theft. This includes reimbursement for stolen funds and coverage for personal expenses, each with limits of up to $25,000, $100,000 or $1 million depending on your plan, and coverage for lawyers and experts if needed up to $1 million, to help resolve your case.

In our Identity Guard review you’ll find that they monitor your credit, financial and personal information. They have a partnership with IBM® Watson™ to put more eyes and resources into tracking what’s happening to you in the digital and physical world. Plans range from their Value plan to their Premier plan, which includes three bureau monitoring. Certain activity is reported via alerts, and they offer a handy mobile app for either Apple or Android to track and manage your data.

Full price for plans cost $8.99 a month for the base plan, $19.99 a month for mid-level and $24.99 a month for premium.

No one can prevent or stop identity theft from happening, but this company is checking your information on the web — including hidden or illegal websites. They also provide customers with advanced software to ensure that your information is well guarded both when you’re online at home or out.

Yes, victim assistance includes a dedicated case manager who will help you restore your full identity.

No. Both the company and their partners are well known and respected.

Their comprehensive plans are fairly expensive, but not necessarily exorbitant for the kind of work they’re doing.

The company definitely has earned the respect of its customers and affiliates. Complaints tend to be about their log-in or billing problems as opposed to their service or identity protection efficacy.

No, credit industries use soft inquiries to obtain your credit which does not affect your score.

Yes. The company specializes in keeping information safe from prying eyes.

It depends on the plan. If you cancel in the middle of the month on a monthly subscription, you will not get a refund but you’ll still have access to the service for the remainder of the 30 days. You will not be billed the next month though. Yearly subscriptions will provide a refund though for the unused time.

Yes. You can cancel just by logging into your account.

No. Not only is this is pretty advanced monitoring they’re doing here, but they have partnerships with other companies that an individual would not be able to secure.

Identity Guard pulls a Vantage credit score from Transunion.

They do. Family plan pricing is $14.99/mo for the base plan, $29.99/mo for the intermediate plan, and $34.99/mo for the premier plan.

Identity Guard uses both technology, credit monitoring and proactive measures and alerts to provide a powerful means to immediately detect and address possible threats.

All 3 bureaus including Experian, TransUnion, and Equifax.

Their headquarters are in Chantilly, Virginia.

* The score you receive with Identity Guard is provided for educational purposes to help you understand your credit. It is calculated using the information contained in your TransUnion credit file. Lenders use many different credit scoring systems, and the score you receive with Identity Guard is not the same score used by lenders to evaluate your credit.

** Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions.