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Frontier Secure Identity Theft Protection 2023 Review

ASR Rating

Expert Review

Frontier Secure is a branch of Frontier Communications, a company that has offered telecommunications to millions of customers for decades. Frontier Secure identity protection offers security products to protect customers and their computers from digital attacks. With an a la carte menu of services along with bundle options, Frontier Secure and F-Secure protects customers and their computers for a low price that they can mix-and-match.

Frontier Secure’s expanding portfolio offers cloud-based content, identity, computer and device protection, computer security and expert tech support 24/7 through a variety of plan options.

What We Like

Unlike many identity theft providers, Frontier Secure offers antivirus software operated by F-Secure that includes firewall protection, phishing and fraud protection, parental controls, detection and elimination of viruses, spyware, protection against dangerous downloads and site authentication. F-Secure is considered one of the best antivirus software programs by many of the top-rated reviewers and has won many awards.

We also like the a la carte menu of services Frontier Secure offers. So you aren’t required to pay for something you don’t want or need.

Additionally, we like that Frontier Communications is a leader in telecommunications with $6 billion in annual sales and that they employ 14,000 employees that are exclusively based in the U.S. We also like that 11 percent of the workforce is made up of veterans and military spouses.

What We Don’t Like

In the event a customer falls victim to identity theft, there is no protection insurance for reimbursement of fees associated with the theft or cleanup.

We aren’t thrilled that there is only one identity protection plan, however it does offer some of the necessary ingredients to a plan and with other products available to add, customers can piece together a nice plan that caters to their needs.

The Bottom Line

With competitive pricing, a variety of protection options and bundles and antivirus software, Frontier Secure could be a solid choice for identity protection and computer protection services, even though it’s relatively new to the industry. With U.S.-based tech support and a bevy of digital living solutions, Frontier Secure is a high-performance tech support. But with missing identity insurance and some unfavorable reviews (Frontier Communications), we recommend keeping abreast of their reputation and their BBB rating.

How Frontier Secure Works

Frontier Secure keeps you and all the technology in your digital world supported, connected and protected. They offer identity protection, computer security, ability to connect anywhere, device protection, home connection through Nest and HD video and premium tech support.


You’re never on your own. Technology experts are available to answer questions and offer education. The U.S.-based tech support team diagnoses and resolves customer issues anytime 24/7 via chat, text or voice. Frontier Secure offers unlimited computer maintenance and optimization, virus and malware scans, and removal and security checks and updates. They also help with wireless networks, email setup, setup and tutorials for iTunes, LinkedIn, Facebook and Twitter, and general troubleshooting. Also available, wi-fi support for your home.


Have the power to interact with people, places and content you love at home or at work. Frontier Secure’s smart technology keeps you connected no matter where you go with their Content Anywhere plans and Nest Learning Thermostat.


Frontier Secure protects you from the not-so-friendly side to the digital world whether hackers steal your identity, hijack your equipment or overload you with malware and viruses. Thier tagline: There’s only one you – we help keep it that way. Identity protection plan offer multilayered protection, comprehensive fraud assessments, credit monitoring from all three credit bureaus, global ID surveillance, lost wallet protection, SSN monitoring and a certified restoration specialist any time of the day.

Frontier Secure’s Plans & Pricing

Identity Protection

  • Triple-bureau credit monitoring
  • Provides early detection of fraudulent credit activity
  • Global ID monitoring
  • Social Security Number trace monitoring
  • Reports all names, aliases and addresses associated with your SSN
  • Lost wallet services
  • Provides help 24/7
  • Identity theft restoration

Premium Technical Support

Get U.S.-based tech support from agents to help with the toughest equipment and software challenges. This plan offers 24/7 unlimited phone support for your laptops, desktops, tablets, and smartphones of any make or model. Customers also receive support on routers, printers, scanners, wireless networks, iTunes and social media. Covers three computers/users.

Frontier Secure Customer Service

Frontier Secure offers high performance U.S.-based tech support 24/7/365. They have centers in Florida, New York, Texas and Utah and receive 6.1 million support call annually. They hold a 98% first-call resolution. They tout their success with customer service to come from years of interacting with millions of the Frontier Communications telecommunications and technology customers.

Their tech support agents are carefully selected and trained. This combines with sophisticated metrics that drive each decision and enable them to deliver results. They base their service on three fundamental commitments:

General Support: 1-888-620-3663

Frontier Secure History

Frontier Secure is a business of Frontier Communications, which was incorporated in 1995. This publicly traded telecommunications company has over 3 million customers in 28 states. Annual sales are around $6 billion. With 14,000 U.S.-based employees, 11 percent of their workforce is made up of veterans and military spouses.

Investor Info

See investor.frontier.com for up-to-date investor information for Frontier Communications.